Posted by: Roy in Announcement, Business, HOPE, banking, customer service, feedback & reviews, management, mobile technology, tags: 2008, 2009, BDO, Business, feedback, Francis Kong, globe, house of puroy, jollibee, looking back, looking forward, mcdonalds, mobile, PNB, roysville, services, smart, technology
2008 saw me posting feedback and reviews of services that I have experienced and seen firsthand. From the water district’s system of charging their subscribers from their employees’ inefficiency, the CAP’s refusal to fulfill their obligations and the government’s indifference to the plight of the plan holders.
I have also blogged about how uninformed employees of Jollibee don’t know the mechanics of their promo. And this even has a follow-up because Jollibee keeps on calling me. Of course, my latest post about a fastfood was an incident brought about by a request for an extra ketchup.
Being a former banker, I know what to expect when I am on the receiving end of the service. That’s why I was so disappointed when I opened an account at PNB, and I was surprised when I was charged for a check deposit at BDO.
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Posted by: Roy in Business, banking, customer service, money, tags: Allied Bank, ATMs, automated teller machine, bancnet, BDO, BPI, expressnet, megalink, no money, offline, RCBC, technology, undergoing maintenance
Just when you thought that you can get your money anytime, you can’t find an ATM that can provide the service that it was supposed to give. I just arrived home after trying at five ATMs - yes, that’s five! And not one was working!
Well so much for the interconnection of Megalink, Bancnet and Expressnet, if the bank who owns the machine are inefficient, technology is nothing. It is still very much dependent on the dedication and commitment of the people to provide service by making sure these machines are functioning and has money in them.
Those three I’ve mentioned are all represented by the ATMs I went into.
I’ll say it again, technology is nothing without dedicated customer service.
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Posted by: Roy in Business, HOPE, banking, feedback & reviews, mobile technology, tags: banking, BPI, Business, control, financing, internet, mobile, money, online, real time, service, technology
I just registered my cellphone for BPI Mobile Banking, finally after years of seeking information on how this thing work. Bank branch personnels I have asked before are clueless about this and their customer service hotline gives too much a mouthful that you’ll definitely be lost along the way.
But I have been doing online banking for years now, so I guess informations must also be available on their website. So I browsed their site and found the informations I needed to register for this mobile banking. Registered my cellphone and account number and tried to give it a dry run while I still have a small balance in my account.
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