Jun
08
2008
They charge you even for check deposit?!
Posted by: Roy in banking, customer service, feedback & reviews, management, tags: banco de oro, bank, BDO, customer service, greed, policy, poor, SC, service charge, sm, Sy, teller, tycoon
I never thought I could have some complain… after all I was satisfied with the service so far. Save for the long waiting time (even in a very short line), their customer relations is commendable. Until one time I deposited a check intended for another branch’s account.
It used to be that I deposit cash when I have to pay suppliers with BDO account in other branches. And because I’m depositing cash I pay for service charge since this is an interbranch deposit. Being a former banker, I can understand that. Cash carried by the branches in their vaults carries costs for insurance, hence additional cash could cost additional insurance.
It really annoys me everytime I pay at the cashier of SM Department Store, cause she would always ask, “Sir, do you have an Advantage card?” to which I would always say “No!”. Her automatic follow-up then “Sir, would you like to have one?” Again - “No!” that should end it right? But no, it doesn’t… “Sir, you have substantial purchases, the points would all go to waste and…” “NO!” “but sir, the points would be credited to you immediately…” again “NO!” It’s irritating! Too much hardsell! Don’t they know the meaning of the word NO?!
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