Nov
15
2008
Where are those ATMs when you need them?!
Posted by: Roy in Business, banking, customer service, money, tags: Allied Bank, ATMs, automated teller machine, bancnet, BDO, BPI, expressnet, megalink, no money, offline, RCBC, technology, undergoing maintenanceJust when you thought that you can get your money anytime, you can’t find an ATM that can provide the service that it was supposed to give. I just arrived home after trying at five ATMs - yes, that’s five! And not one was working!
Well so much for the interconnection of Megalink, Bancnet and Expressnet, if the bank who owns the machine are inefficient, technology is nothing. It is still very much dependent on the dedication and commitment of the people to provide service by making sure these machines are functioning and has money in them.
Those three I’ve mentioned are all represented by the ATMs I went into.
I’ll say it again, technology is nothing without dedicated customer service.
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