Posted by: Roy in Business, HOPE, customer service, feedback & reviews, management, tags: anniversary, complain, conscious, customer, efforts, every, feedback, Filipino, follow-up, image, jollibee, make up, management, patronize, personnel, phone call, promotions, random, reputation, service, store, update
This afternoon, I got a call from Jollibee. It was regarding the customer complaint I sent their head office. I was surprised since this happened two months ago, and I haven’t received any feedback after that.
As I have written on my blog post regarding that incident, I got an acknowledgement email from their head office and a call from a certain Jenny from the store’s branch. Both seeking apology and saying that this matter would be looked upon. That’s it. After which, I haven’t heard from them again… until now.
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Posted by: Roy in Business, HOPE, contest and promos, customer service, feedback & reviews, tags: auf-angeles, customer service, every, feedback, fooling, frontliners, idiots, incompetence, jollibee, random, shortchange
Last Sunday, May 11, 2008, after I brought my son for a check up at AUF Medical Center, we went inside the Jollibee store just right beside the hospital. Perhaps because of the time, around 2:00PM, there weren’t any customers aside from a family eating on one of the table. Quite surprising because the Jollibee’s I’ve seen never experienced this.
Anyway, I went straight to the counter to order our food - one Yum with TLC meal and one jolly hotdog meal, both upsize on fries and drinks. And I was told that the burger and hotdog would just be delivered to our table (did I say there weren’t any other customers?) So my son and I and just sat at a table right beside a wall. While waiting for our sandwhiches and eating our fries, I noticed a poster on on the wall beside us. It was Jollibee’s 30th anniversary and the poster says that for every P130.00 food purchase entitles the customer to a free Jollibee food item or a discount coupon. And that the prize will be randomly chosen by their computers and printed together with the receipt. I don’t have our receipt with us yet as it will be delivered together with our sandwhiches, but I’m sure it’s worth P168.00 so it should qualify.
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