Posted by: Roy in Business, HOPE, customer service, feedback & reviews, management, tags: anniversary, complain, conscious, customer, efforts, every, feedback, Filipino, follow-up, image, jollibee, make up, management, patronize, personnel, phone call, promotions, random, reputation, service, store, update
This afternoon, I got a call from Jollibee. It was regarding the customer complaint I sent their head office. I was surprised since this happened two months ago, and I haven’t received any feedback after that.
As I have written on my blog post regarding that incident, I got an acknowledgement email from their head office and a call from a certain Jenny from the store’s branch. Both seeking apology and saying that this matter would be looked upon. That’s it. After which, I haven’t heard from them again… until now.
Read the rest of this entry »
6 Comments »
Posted by: Roy in Business, Francis Kong, HOPE, leadership, management, tags: Francis Kong, funny, john maxwell, leadership, management, memos, new, policies, repost, seminar
Reposted from Business Matters (Beyond The Bottom Line)
by Francis J. Kong
from the Business Section of Philippine Star
because sometimes the archive of Philippine Star doesn’t do its job and good article like this goes to kingdom come and forgotten… so to keep it alive I’m posting it here…
…and yes! I’m a fan of the guy 
New company policies
BUSINESS MATTERS (BEYOND THE BOTTOM LINE) By Francis J. Kong
Sunday, May 25, 2008
My good friends Neilz and Amijay sent me this material entitled: “New Company Policies” and it brought a smile on my face. I would like to share this with you.
Read the rest of this entry »
No Comments »
Posted by: Roy in Business, HOPE, tags: douse, enthusiasm, fire, firefighter, initiative, management, motivate, superior, support
How do you put out a fire? By dousing it with water! That’s right; to kill a fire you simply douse it with water. Now, how do you kill enthusiasm? Simple, by dousing it with water! Now, why and how you may ask, pour water on enthusiasm? I’m not really referring to physical water here, of course you know that. I used the analogy because enthusiasm is like a fire burning within an individual. People doused it with water by simply saying NO! STOP! THAT CAN’T BE DONE!
This is one of the most common management mistakes. Sometimes, an individual comes along with a new or an improved idea. Enthusiastically, he shares to the bosses, very confident that this idea would improve performance, cut costs, lead to better sales or really create big changes within the organization. But the audiences aren’t too keen on changes, they either dislike it or they fear it. For most old timers, changes may mean that what their current practices may no longer be acceptable no matter how effective they maybe in the past. And they can’t accept that, call it pride, call it ego, but for them nothing beats the tried and tested means.
Read the rest of this entry »
No Comments »
Entries (RSS)