Posts Tagged “jollibee”
Posted by: Roy in Announcement, Business, HOPE, banking, customer service, feedback & reviews, management, mobile technology, tags: 2008, 2009, BDO, Business, feedback, Francis Kong, globe, house of puroy, jollibee, looking back, looking forward, mcdonalds, mobile, PNB, roysville, services, smart, technology
2008 saw me posting feedback and reviews of services that I have experienced and seen firsthand. From the water district’s system of charging their subscribers from their employees’ inefficiency, the CAP’s refusal to fulfill their obligations and the government’s indifference to the plight of the plan holders.
I have also blogged about how uninformed employees of Jollibee don’t know the mechanics of their promo. And this even has a follow-up because Jollibee keeps on calling me. Of course, my latest post about a fastfood was an incident brought about by a request for an extra ketchup.
Being a former banker, I know what to expect when I am on the receiving end of the service. That’s why I was so disappointed when I opened an account at PNB, and I was surprised when I was charged for a check deposit at BDO.
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Posted by: Roy in Business, HOPE, customer service, feedback & reviews, management, tags: anniversary, complain, conscious, customer, efforts, every, feedback, Filipino, follow-up, image, jollibee, make up, management, patronize, personnel, phone call, promotions, random, reputation, service, store, update
This afternoon, I got a call from Jollibee. It was regarding the customer complaint I sent their head office. I was surprised since this happened two months ago, and I haven’t received any feedback after that.
As I have written on my blog post regarding that incident, I got an acknowledgement email from their head office and a call from a certain Jenny from the store’s branch. Both seeking apology and saying that this matter would be looked upon. That’s it. After which, I haven’t heard from them again… until now.
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Posted by: Roy in Business, HOPE, contest and promos, customer service, feedback & reviews, tags: auf-angeles, customer service, every, feedback, fooling, frontliners, idiots, incompetence, jollibee, random, shortchange
Last Sunday, May 11, 2008, after I brought my son for a check up at AUF Medical Center, we went inside the Jollibee store just right beside the hospital. Perhaps because of the time, around 2:00PM, there weren’t any customers aside from a family eating on one of the table. Quite surprising because the Jollibee’s I’ve seen never experienced this.
 Anyway, I went straight to the counter to order our food - one Yum with TLC meal and one jolly hotdog meal, both upsize on fries and drinks. And I was told that the burger and hotdog would just be delivered to our table (did I say there weren’t any other customers?) So my son and I and just sat at a table right beside a wall. While waiting for our sandwhiches and eating our fries, I noticed a poster on on the wall beside us. It was Jollibee’s 30th anniversary and the poster says that for every P130.00 food purchase entitles the customer to a free Jollibee food item or a discount coupon. And that the prize will be randomly chosen by their computers and printed together with the receipt. I don’t have our receipt with us yet as it will be delivered together with our sandwhiches, but I’m sure it’s worth P168.00 so it should qualify.
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