Posts Tagged “feedback”
Posted by: Roy in Announcement, Business, customer service, feedback & reviews, management, tags: digitel, dsl, dti, feedback, irresponsible, poor service, service
“Within 24 hours sir” this was the promise of Digitel after making our payment last October 30, 2008 at their Nepo office. 96 hours and two calls to their customer service hotline later, still no internet connection.
I could have opted to change my internet service provider, but Digitel is too cunning. I have a two-year contract with them, if I terminate my internet service I will still be required to pay for the remaining number of months. Is that even legal?
If I don’t pay, even without my internet connection, my monthly dues will still pile up. Yes, that is Digitel’s system. Everything is always to their favor. Is that typical? Or is it because of the company’s owners?
That is the problem with most service companies, unless you start shouting at the top of your voice, your concern wouldn’t be attended to. Either that or you should be someone really important to be noticed.
Right now, I still don’t know how many 24 hours more will pass before I can get my internet connection back… if ever I get it back within my lifetime. I wonder if this can be elevated to DTI? (But then, that is another service institution isn’t it?)
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Posted by: Roy in Business, HOPE, customer service, feedback & reviews, management, tags: anniversary, complain, conscious, customer, efforts, every, feedback, Filipino, follow-up, image, jollibee, make up, management, patronize, personnel, phone call, promotions, random, reputation, service, store, update
This afternoon, I got a call from Jollibee. It was regarding the customer complaint I sent their head office. I was surprised since this happened two months ago, and I haven’t received any feedback after that.
As I have written on my blog post regarding that incident, I got an acknowledgement email from their head office and a call from a certain Jenny from the store’s branch. Both seeking apology and saying that this matter would be looked upon. That’s it. After which, I haven’t heard from them again… until now.
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Posted by: Roy in Business, HOPE, contest and promos, feedback & reviews, management, tags: advantage, card, department store, disadvantage, feedback, irritant, loyalty, mall, promo, shoemart, sm
 It really annoys me everytime I pay at the cashier of SM Department Store, cause she would always ask, “Sir, do you have an Advantage card?” to which I would always say “No!”. Her automatic follow-up then “Sir, would you like to have one?” Again - “No!” that should end it right? But no, it doesn’t… “Sir, you have substantial purchases, the points would all go to waste and…” “NO!” “but sir, the points would be credited to you immediately…” again “NO!” It’s irritating! Too much hardsell! Don’t they know the meaning of the word NO?!
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Posted by: Roy in banking, customer service, feedback & reviews, management, tags: banking, banks, eye-contact, feedback, money, money market, PNB, poor, savings deposit, service, smile, time deposit, trading
 We went to PNB (Philippine National Bank) today to open accounts. My sister in Canada who’s helping me migrate there is sending money for me to use in the processing of my papers. Unfortunately, her choice of bank is PNB. Why unfortunately? You’ll see why as you read on.
We came at around 12:00 noon, there were few clients, so I guess we would have no problem. We will be opening two types of accounts - a regular savings account with passbook and a time deposit account. As we approached the counters and inquired, we’re fortunate to approach the right person to open our time deposit. For the regular savings account however, we were told to approach another clerk!
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Posted by: Roy in Business, HOPE, contest and promos, customer service, feedback & reviews, tags: auf-angeles, customer service, every, feedback, fooling, frontliners, idiots, incompetence, jollibee, random, shortchange
Last Sunday, May 11, 2008, after I brought my son for a check up at AUF Medical Center, we went inside the Jollibee store just right beside the hospital. Perhaps because of the time, around 2:00PM, there weren’t any customers aside from a family eating on one of the table. Quite surprising because the Jollibee’s I’ve seen never experienced this.
 Anyway, I went straight to the counter to order our food - one Yum with TLC meal and one jolly hotdog meal, both upsize on fries and drinks. And I was told that the burger and hotdog would just be delivered to our table (did I say there weren’t any other customers?) So my son and I and just sat at a table right beside a wall. While waiting for our sandwhiches and eating our fries, I noticed a poster on on the wall beside us. It was Jollibee’s 30th anniversary and the poster says that for every P130.00 food purchase entitles the customer to a free Jollibee food item or a discount coupon. And that the prize will be randomly chosen by their computers and printed together with the receipt. I don’t have our receipt with us yet as it will be delivered together with our sandwhiches, but I’m sure it’s worth P168.00 so it should qualify.
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