Jul
05
2008
A call from Jollibee
Posted by: Roy in Business, HOPE, customer service, feedback & reviews, management, tags: anniversary, complain, conscious, customer, efforts, every, feedback, Filipino, follow-up, image, jollibee, make up, management, patronize, personnel, phone call, promotions, random, reputation, service, store, updateThis afternoon, I got a call from Jollibee. It was regarding the customer complaint I sent their head office. I was surprised since this happened two months ago, and I haven’t received any feedback after that.
As I have written on my blog post regarding that incident, I got an acknowledgement email from their head office and a call from a certain Jenny from the store’s branch. Both seeking apology and saying that this matter would be looked upon. That’s it. After which, I haven’t heard from them again… until now.
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