Posted by: Roy in Announcement, Philippine, Reaction, customer service, feedback & reviews, government, mobile technology, tags: 2327, 2977, Bank of the Philippine Islands, BPI, Globe scheme, Globe Telecoms, illegal text adverts, irritating text alerts, ningas-kugon
Just when I thought that I would have peace of mind because I am not receiving and text adverts for quite a while now, nor do my cell phone credits mysteriously disappear… I received a text from Globe which says that I could get 15 free text credits if I would be able to load a total amount of P340 for the month of September.
What?! 15 for P340?!
Honestly, I could accumulate that amount from my monthly load without a problem, but to equate 15 free texts for such an amount… should I be thankful?
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Posted by: Roy in Business, banking, customer service, money, tags: Allied Bank, ATMs, automated teller machine, bancnet, BDO, BPI, expressnet, megalink, no money, offline, RCBC, technology, undergoing maintenance
Just when you thought that you can get your money anytime, you can’t find an ATM that can provide the service that it was supposed to give. I just arrived home after trying at five ATMs - yes, that’s five! And not one was working!
Well so much for the interconnection of Megalink, Bancnet and Expressnet, if the bank who owns the machine are inefficient, technology is nothing. It is still very much dependent on the dedication and commitment of the people to provide service by making sure these machines are functioning and has money in them.
Those three I’ve mentioned are all represented by the ATMs I went into.
I’ll say it again, technology is nothing without dedicated customer service.
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Posted by: Roy in Business, HOPE, banking, feedback & reviews, mobile technology, tags: banking, BPI, Business, control, financing, internet, mobile, money, online, real time, service, technology
I just registered my cellphone for BPI Mobile Banking, finally after years of seeking information on how this thing work. Bank branch personnels I have asked before are clueless about this and their customer service hotline gives too much a mouthful that you’ll definitely be lost along the way.
But I have been doing online banking for years now, so I guess informations must also be available on their website. So I browsed their site and found the informations I needed to register for this mobile banking. Registered my cellphone and account number and tried to give it a dry run while I still have a small balance in my account.
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