The House Of Puroy Enterprises

2008 saw me posting feedback and reviews of services that I have experienced and seen firsthand. From the water district’s system of charging their subscribers from their employees’ inefficiency, the CAP’s refusal to fulfill their obligations and the government’s indifference to the plight of the plan holders.

I have also blogged about how uninformed employees of Jollibee don’t know the mechanics of their promo. And this even has a follow-up because Jollibee keeps on calling me. Of course, my latest post about a fastfood was an incident brought about by a request for an extra ketchup.

Being a former banker, I know what to expect when I am on the receiving end of the service. That’s why I was so disappointed when I opened an account at PNB, and I was surprised when I was charged for a check deposit at BDO.
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Just when you thought that you can get your money anytime, you can’t find an ATM that can provide the service that it was supposed to give. I just arrived home after trying at five ATMs - yes, that’s five! And not one was working!

Well so much for the interconnection of Megalink, Bancnet and Expressnet, if the bank who owns the machine are inefficient, technology is nothing. It is still very much dependent on the dedication and commitment of the people to provide service by making sure these machines are functioning and has money in them.

Those three I’ve mentioned are all represented by the ATMs I went into.

I’ll say it again, technology is nothing without dedicated customer service.

I am very much tempted to write a post-SONA article (because I’m sure it will definitely help my search ranking ), but I want to write something positive and thus SONA might not be a good subject. And so I searched for another topic wherein I could be writing something positive.

Then I remembered, I’ve been meaning to write about the experience I had with BDO just a month ago. And this was with their Angeles-Nepo Branch where I have opened my account. I opened an account with BDO because I have applied for a Paypal account and some friends told me that a BDO account is accepted with Paypal.
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I never thought I could have some complain… after all I was satisfied with the service so far. Save for the long waiting time (even in a very short line), their customer relations is commendable. Until one time I deposited a check intended for another branch’s account.

It used to be that I deposit cash when I have to pay suppliers with BDO account in other branches. And because I’m depositing cash I pay for service charge since this is an interbranch deposit. Being a former banker, I can understand that. Cash carried by the branches in their vaults carries costs for insurance, hence additional cash could cost additional insurance.

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