Now I know why they call them do-it-yourself shops
Posted by: Roy in customer service, feedback & reviews, management, tags: Angeles City, customer service, do-it-yourself, Handyman, hardwared, malls, Nepo Mall, poor management, shops
I’m sure you’ve seen them in the malls, those big, open-shelves type hardware stores where you buy your tools, electrical supplies, and the like as if you’re just buying from a grocery store - you just pick-up the items you need. They were often referred to as do-it-yourself shops for all the handyman in us.
Yesterday, I learned first hand why they called them do-it-yourself shops.
I went to the Handyman Hardware Center at the 3rd Floor of Nepo Mall here in Angeles City. I want to move my phone so I need to extend the line, but I already have an extra line. What I need is a connection box (I don’t even know what to call them) where both sides are ‘females’ so I can use the spare line to extend the phone.
As I was looking at the shelf where they are supposed to be found, I noticed that the holes (or peg, or slots, or whatever you may call them) seems to be larger than the usual phone line connector. I believe they are for internet connections. I saw ones with smaller ‘holes’ just right for the telephone lines, but they have ‘lines’ attached to them.
I saw a personnel of the store attending to another customer (no one was attending to me) standing near me. After he answered the other customer, I excused myself and asked him a question, I was holding the ‘connection box only’ with bigger slots and the one with the right slot with line attached on the other.
“Do you have these (box only) in these si–”
“Sorry sir, we don’t have them,” he replied without even letting me finish what I have to say, and he quickly turned around and walked away from me, without even caring whether I want to ask more questions or if needed more assistance.
He was running after the other customer who already walked away, which I believe was buying big tickets items, and might I say he was better dressed. I was only in shorts and slippers.
And there were many personnel there, just standing without doing anything…
Well, now I know why they call them do-it-yourself shops. Really, you have to do it yourself, you have to find things yourself - especially when buying small items and you’re only dressed in shorts and slippers.
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