The House Of Puroy Enterprises

It’s really is frustrating when your main source of income depends on the internet and you’re internet connection is going haywire. Makes you want to smash the monitor of your computer like you would a television (sounds familiar?).

For more than three weeks now, my internet connection has been very erratic and I have called Digitel to inquire about it. But before I called them, I got my PC checked and upgraded the memory of my computer (because I thought it was my PC’s fault before).

After fixing my computer and still getting the same problem, I called them and they informed me that there was a ‘network fault.’ What’s funny is that they asked me when my internet problem started. Imagine that, they know the problem yet they asked when it started?!

I was able to make three calls to their no-so-hotline (I’m sure you know how it is to get through them) in the three weeks that passed, with my report number ready, and always the same problem.

Whenever I explained to them how frustrated I was and that my livelihood depends on my internet connection, they would automatically reply with a monotonous “I’m sorry to hear that, sir” (never really thought that statement could sound impersonal, insensitive and insincere).

They can’t tell when the problem will be fixed and I was told to make a follow-up after 24 hours. Imagine all the 24-hours that passed, and still the erratic connection frustrating me with “Problem Loading Page” message every time I click the “Publish” button.

So I went to their office to ask personally (ask, not complain). I went to their customer service after paying my bill (you have to avoid any loopholes in your complain). Stated my case, and so was given with the same reply – a ‘network fault’ and the customer service assistant said that the technical team are ‘working on it.’

Yes, they were ‘working on it’ for almost a month now! And still no sign of daylight, and can’t tell when ‘our area’ will be scheduled to be fixed. Apparently, there many areas affected due to the previous typhoon. One area, I was told by the CSA was already finished. It was an area where the ‘rich people’ live.

I was told to check on Saturday. Okay, so what’s another week? It’s not like I’m not having frustrations in my internet connection before.

I surely wish service companies would understand the reason why they exist, and provide us customers with the quality of service that we deserve – efficient and fast.

This entry was posted on Thursday, July 23rd, 2009 at 1:58 am and is filed under Announcement, customer service, feedback & reviews.You can follow any responses to this entry through the RSS 2.0 feed.You can leave a response, or trackback from your own site.