My erratic internet connection
Posted by: Roy in Announcement, customer service, feedback & reviews, tags: customer service, digitel, hotline, insensitive call centers, internet connection, poor serviceIt’s really is frustrating when your main source of income depends on the internet and you’re internet connection is going haywire. Makes you want to smash the monitor of your computer like you would a television (sounds familiar?).
For more than three weeks now, my internet connection has been very erratic and I have called Digitel to inquire about it. But before I called them, I got my PC checked and upgraded the memory of my computer (because I thought it was my PC’s fault before).
After fixing my computer and still getting the same problem, I called them and they informed me that there was a ‘network fault.’ What’s funny is that they asked me when my internet problem started. Imagine that, they know the problem yet they asked when it started?!
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