How I got my internet connection back
Posted by: Roy in Announcement, customer service, feedback & reviews, management, tags: digitel, hotline, internet cafe, internet connection, office, poor service
I got my internet connection the same day I posted about how poor Digitel service is, although that post has nothing to do with the reconnection of my line. I posted that in an internet cafe after I went to the Digitel office.
Yes, I have to go to their office personally to follow-up my request. No thanks to their supposedly ‘Hotline‘ At the office, they didn’t even explain why the reconnection of my internet line was delayed, nor did they say there was already a follow-up from their hotline that was relayed to them (I called them twice, remember?)
Obviously, the hotline didn’t refer my concern to them, maybe that’s why didn’t bother to get back to me.
If I didn’t go to their office personally, maybe until now I am still blogging from an internet cafe.
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